Frequently asked questions

Whether you need help choosing the right speakers or setting up your system, you will find answers to the most common questions here. If you still need a hand, just contact us and we will be happy to help.

Choosing speakers

Wireless speakers bring amplification and advanced digital processing into the speaker itself, for a complete system that is tuned for the best possible sound. Wired speakers are for listeners who enjoy the more traditional hi-fi route, with the flexibility to build their system around separate components.
Choose wireless for simplicity and streaming, wired for a classic amplifier-based setup, and cinema solutions when TV and surround are the priority. Start with how you listen, then match the speaker to the room and ritual.
Yes. All System Audio speakers are designed to grow with you, so you can begin with stereo and expand with a subwoofer or more speakers later.
All System Audio speakers deliver satisfying bass on their own, but a subwoofer adds extra depth, scale, and cinematic weight when you want more.

Wireless speakers

A wireless speaker bring amplification and advanced digital processing into the speaker itself, for a complete system that is tuned for the best possible sound, so you do not need a separate amplifier. In a Silverback system, the speakers work with a hub to create a clean, flexible setup.
No. Silverback speakers have amplification built in. You only need the right hub to connect your sources and control the system.
Yes, for a complete Silverback system you need a compatible hub. The hub connects your speakers, sources, streaming services, and setup tools in one place.
WiSA is the wireless technology used to send sound between the hub and speakers with very low delay and high stability. It is made for the best audio performance, including TV and home cinema use.
Bluetooth is quick for direct playback from one device. Wi‑Fi and WiSA are better for higher sound quality, greater stability, and a more complete home audio setup.
You can connect streaming services, TV, and selected wired sources through the hub. The exact inputs depend on which hub you choose.
Open your preferred streaming app and choose your System Audio setup as the playback device. Supported services depend on the hub, but the experience is designed to feel simple from the first listen.
Yes. The Silverback system works beautifully with TV sound as well as music. Choose Surround Hub for full surround sound support.
Yes. Choose a surround hub and you can build a wireless home cinema step by step with wireless Silverback speakers.
Yes. Depending on the setup, System Audio wireless products can be used in different rooms and controlled from your phone.
Choose Stereo Hub HT for a music-focused wireless setup, and a Surround Hub when you want home entertainment with surround sound. The best choice depends on how many channels and sources you need.

Setup & pairing

No. The setup is designed to be guided step by step in the app, so you can get from first connection to first listen without technical stress.
Start by following the manual for your product. Once everything is connected, the SA Cockpit app will guide you through pairing the speakers, connecting the hub, and completing setup step by step.

Read more about the SA Cockpit app
Put the speakers into pairing mode and follow the pairing steps in the SA Cockpit app or on the hub. Once paired, the system remembers the connection.

Read more about the SA Cockpit app
Open the SA Cockpit app, start room correction, and follow the steps in the app. It adapts the sound to the room and only needs to be redone if the speakers move.

Read more about the SA Cockpit app
Check power, pairing, and placement first, then restart the system and reconnect in the SA Cockpit app if needed. If the issue continues, contact Costumer Support.
Placement depends on the model, but in general the system performs best when the speaker is positioned for the room it is made for. Check the technical specifications for the model-specific recommendation.

The SA Cockpit App

The SA Cockpit app is the app used to set up compatible hubs and speakers, adjust sound settings, and run room correction.

Read more about the SA Cockpit app
Yes. In the SA Cockpit app you can adjust key sound settings and tailor the system to your room and listening position.
Room correction helps the speakers work with your room rather than against it. The result is cleaner, more balanced sound in your space.
The SA Cockpit app is available for compatible mobile devices through the usual app stores.

Wired speakers

Yes. Wired speakers are passive, so they need an external amplifier or receiver to play music or TV sound.
Signature speakers work with many quality amplifiers. The best match depends on the model, room, and how you like to listen.
Yes. Signature speakers can be combined into a wired home cinema with the right amplifier or receiver.
Good basic speaker cables matter more than exotic ones. Choose the right length, thickness, and secure connection for your setup.

Service, warranty & returns

Register your product within 6 months of purchase to activate the 7-year factory warranty. Read the full terms and register on the warranty page.
Yes. Delivery is free when you place your order, and returns are free within the 45-day trial period. If you need to use your warranty after those 45 days, shipping costs are covered by the customer.

See our Terms & Conditions for all details.
Use the dealer page to find an authorised System Audio dealer near you.
For setup and product help, download the manual in the product's Specifications section. All manuals are also available in our Documentation Library. And you are always welcome to contact our Costumer Support.

Product-specific

For many rooms and listening habits, Legend 5.2 Silverback DS already delivers satisfying bass on its own. Add a subwoofer only if you want more depth or scale.
It is mechanically decoupled from the wall, which helps reduce vibration transfer. Your neighbour may still hear music, but wall mounting does not add extra structural vibration in the usual way.
No. One compatible surround hub can handle the whole home cinema system, including the centre channel.
It is voiced to blend naturally with other Silverback speakers, so sound moves through the system with a consistent character.
Yes. With a surround hub, Legend 40.2 Silverback DS can be part of a wireless home cinema and expanded over time.
Yes. Silverbar can work as a simple wireless music system as well as an easy TV solution.
No. Silverbar is designed as a simpler all-in-one solution, not as a center channel inside a larger surround setup.
Yes. Silverbar can be part of a multi-room listening setup, depending on the overall system.
Sub Solo is designed to work with room correction and corner placement, and work together with room acoustics, not against it.
Two smaller subwoofers can work with the room more evenly than one bigger subwoofer. Sub Duo is designed to improve bass distribution and control.
Use the SA Cockpit app to adjust level, crossover, distance, and room correction.

Read more about the SA Cockpit app
Different Signature models suit different rooms, from compact spaces to larger living areas. The best choice depends on speaker size, placement, and how much scale you want.
Yes. Signature 6 is designed for easy placement and can work very well in a music-focused setup.